Getting Support

Please try the following avenues of assistance before contacting us. If none of these resolve your problem, please contact us. (If your software purchase did not include bundled support, your support query may be billable, in which case we will provide a quotation based on the amount of work involved. We may, at our option and discretion, choose to offer free courtesy support. If you are reporting a bug or suggesting a feature, there will be no charge.)

Sales

For sales queries, please contact us.

For pricing, orders, and terms and conditions, visit our online store.

Software Activation

To activate your software, you need the Registration Name and the 9-digit License Number that you receive upon purchase. The software will ask for a 16-digit Activation Code. Click on the 'Get Activation Code Online' button; your web browser should open automatically to an online form where you must enter your Registration Name and 9-digit License Number. (If your web browser doesn't open automatically, or if you are activating from a different computer, click here to go directly to the form). You will then receive the 16-digit Activation Code. Please make sure to carefully enter all numbers/codes precisely.

If you don't know what your 9-digit License Number(s) is/are, or if you still have any other problems, please contact us and we will gladly assist.

NB: Our software licenses do not expire. If you have purchased software from us years ago, you can still download and activate your software - contact us if you no longer know your purchase details.

Software Queries and Troubleshooting

The TLex FAQ (Frequently Asked Questions and 'Tips and Tricks')

Have you checked the TLex User Guide? This can be accessed via the "Help" menu from within TshwaneLex or tlTerm, or downloaded here: TshwaneLex User Guide

TLex/tlTerm Best Practices

Lua Scripting Documentation and sample scripts [Advanced]

If you are experiencing a problem with the software, please use the "Help/Check for updates" menu option to check if there are any updates available for your product - your problem might already be solved in the latest version. (These types of updates, unlike upgrades, are free and can be installed without requiring re-activation.)

Trial Versions

Visit our downloads page for a full list of trial software available.